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FAQs

What is Affetto Italiano?

Affetto Italiano is an online Italian delicatessen that delivers top quality fresh Italian food to both retail and wholesale customers.

Where is Affetto Italiano based?

We’re based in Birmingham, UK

Are all your products listed on your site?

We list all our non-seasonal products on our website throughout the year. Some products, like panettone or easter eggs, are only listed at certain times of the year. We will advertise their arrival on our homepage when it’s time. However, please feel free to contact us if you have a product request.

How do I report a problem with my order?

If you are unhappy with your order, please call us on 07904 438515 or use our Contact Form so we can help.

Do you do refunds?

We believe in 100% customer satisfaction and will work with you towards an acceptable resolution if you have any complaints.

How will my products stay fresh?

For deliveries within Birmingham we use customised refrigerated (4 degrees) vans and for deliveries across the rest of the UK all fresh food is packaged in thermal insulated packs to ensure it arrives in the same fresh state as when it leaves our premises.

Delivery Destinations

We deliver throughout England, Wales and Scotland with the exception of The Scottish Highlands & Islands, The Isles of Scilly, The Isle of Man, and Northern Ireland.

Delivery Method

For deliveries within Birmingham we use customised refrigerated (4 degrees) vans . For deliveries across the rest of the UK  We will deliver your order in a box via one of our couriers. The majority of the time your order will be delivered by UPS. In some rare cases we may use a different courier.

Free Delivery

Free Delivery for orders over £80

Shipments

Orders will be shipped next business day .(In most cases  on the same day)
Order received from Thursday afternoon to Sunday will be shipped on Monday.

Offers

We do different offers every months.
Check our Page: Offers